How to Manage Difficult Guests in a Hotel

How to Manage Difficult Guests in a Hotel

Part-and-parcel of such a response is verbally expressing empathy and words of apology. That should be the first thing out of your mouth. “I’m so sorry. That should not have happened. I sincerely apologize for this inconvenience.” You don’t need to assign or admit to blame at this point. Tonality and attitude are of course very important in order for the words to be received as sincere. You can’t fake sincerity, but the words should be rehearsed until they flow naturally. Complaint Resolution Listen carefully and repeat the issue in your own words. Just knowing that you’ve been heard, and heard accurately, goes a long way toward soothing ruffled emotions.

You can say, “don’t worry, we’re going to get this handled.” Make them feel like you are genuinely concerned and on their side

3 Ways Small Business Owners can Get Discounts on Hotel Travel

3 Ways Small Business Owners can Get Discounts on Hotel Travel

Make the hotel know that the business trips will be happening more often and that is why you needed a discounted price. The hotel will be willing to lower the prices depending on the number of days you are willing to stay. Remember to compare corporate rates for different hotels so as to get the most discounted price. 3. Ask for the non-refundable Rates If you are 99% sure about the plans set and are not likely to change, request for the non-refundable rates. These rates are usually more discounted than the refundable rates. Therefore you will be able to receive a discount for every room you book.…